Grant Recipient Portal Access

To access the Portal all staff members within your organisation using the Portal will need to obtain a myGovID at the basic authentication level.

The Principal Authority of the organisation, after obtaining their myGovID, will need to link the organisations ABN with users in the Relationship Authorisation Manager.

The Principal Authority of the organisation needs to identify a staff member to be the Organisation’s Administrator. The Organisations Administrator will need to complete the Grant Recipient Portal Access Form and return it to the GRP Helpdesk.

When the Organisation’s Administrator has been provided access to the Portal, they can authorise other staff within the organisation to access the Portal. For further information on how to do this see the Updating Postal Address and Staff Task Card.

Further information on how to access the Portal is available in the Grant Recipient Portal – Quick Start Guide.

Portal Access Assistance

If you require assistance with myGovID contact the myGovID Helpdesk.

URL: www.mygovid.gov.au/need-help
Phone: 1300 287 539 (Select Option 2 for myGovID)
Operating Hours: Monday to Friday 8.00am – 6.00pm (AEST)

If you require assistance with the Relationship Authorisation Manager contact the RAM Helpdesk.

URL: info.authorisationmanager.gov.au/help
Phone: 1300 287 539 (Select Option 3 for RAM)
Operating Hours: Extended hours from 18 April 2020. 8.00am to 8.00pm Monday to Friday and 10.00am to 4.00pm Saturday and Sunday.

If you require assistance in accessing or operating the Grant Recipient Portal, task cards on all common functions are available on the training and support page. If you are still having problems contact the helpdesk at GRP.Helpdesk@communitygrants.gov.au or call 1800 020 283 and select Option 5.