Commonwealth Financial Counselling Helpline

Category Social Inclusion

Status Closed

Selection Process Open

State/Territory National

Closing Date & Time

The Australian Government is inviting organisations to apply in an open selection process to deliver services under the Families and Communities Program – Financial Wellbeing Capability (FWC) Activity – Commonwealth Financial Counselling Helpline in each state and territory from 1 January 2019 to 30 June 2023. 

The FWC Activity is a component of the Families and Communities Program. The Families and Communities Program aims to strengthen relationships, improve the wellbeing of children and young people, reduce the cost of family breakdown, strengthen family and community functioning and facilitate the settlement of migrants and humanitarian entrants in the community.

The objectives of the FWC Activity are to support eligible individuals and families to navigate financial crises, build financial wellbeing, financial capability, and resilience. FWC services provide support to vulnerable people and those most at risk of financial and social exclusion and disadvantage.

Commonwealth Financial Counselling (CFC) Helpline services contribute to the FWC Activity outcomes by helping eligible people to address their financial problems, make informed choices and build longer-term capability to budget and manage their money.

These services help eligible people address their financial problems through the provision of information, advocacy and/or negotiation on behalf of the client.

More information

More information about the services under the Families and Communities Program – FWC Activity and delivery of services, as well as requirements for applicants, are available in the following documents:

  • Grant Opportunity Guidelines
  • Questions and Answers
  • Standard Grant Agreement General Grant Conditions

Subscribe to receive updates

Organisations and individuals interested in Community Grants Hub grant rounds are encouraged to subscribe to receive alerts when new information is made available.

Other future grant opportunities are published on GrantConnect, the Australian Government grants information system.

Contacting the Community Grants Hub

If you would like assistance please call the Community Grants Hub Hotline on 1800 020 283 and/or support@communitygrants.gov.au.

Please quote 2017-1078 – Commonwealth Financial Counselling Helpline when you phone or email the Community Grants Hub.

More information about the Community Grants Hub can be found at the Community Grants Hub website.

Grant Opportunity Documents