Grant Recipient Complaints and Whistleblower Provisions
The Government encourages grant recipients to maintain appropriate complaints mechanisms and whistleblower provisions that are:
- consistent with Australian Standards on complaints handling and whistleblower provisions (AS ISO 10002-2006 and AS 8004-2003)
- flexible enough to encourage clients and staff to raise issues/concerns
- managed effectively and in reasonable time frames, and
- supported by documented policies and procedures.
Additional information can be found at: