The Community Grants Hub (the Hub) administers community-based grants on behalf of Australian Government departments, agencies and organisations. With around 800 staff and contractors across Australia, the Hub plays a critical role in designing, selecting, establishing and managing grants across the Australian Government.

The Hub supports over 21,000 community grants worth approximately $8 billion in grant recipient payments. This is expected to increase as more agencies and grant programs transition into the Hub.

Discover the benefits of how the Community Grants Hub works across Government to provide streamlined grants administration.

What is the Community Grants Hub?

The Community Grants Hub delivers end-to-end grant administration services to Australian Government client agencies. Client agencies retain their responsibility for grant policy and the development of funding programs, while the Hub manages funding agreements and processes payments.

DSS has responsibility for the Hub and coordinates and supports client agencies by administering community grants to support their policy outcomes.

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Who are the client agencies of the Community Grants Hub?

The Community Grants Hub provides grant administration services to these Australian Government agencies:

  • Department of Social Services
  • National Disability Insurance Agency
  • Department of Veterans' Affairs
  • Department of Agriculture and Water Resources
  • Attorney-General's Department
  • Department of Education and Training
  • Department of Health
  • Department of the Prime Minister and Cabinet
  • Department of Home Affairs

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What does this mean for grant applicants and recipients?

Over time, grant applicants and recipients will experience:

  • reduced red tape through faster, simpler processes so organisations don’t have to repeat the same information
  • improved reporting processes
  • increased self-service capability
  • increased access to grant opportunities and grant information
  • more intuitive online services.

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How will services change as the Community Grants Hub matures?

It is expected that the Hub service offer will evolve as new capabilities become available and the operating model matures. The Hub is aiming to gradually shift as many services online as possible, integrating them into a seamless end-to-end digital experience for both Australian Government client agencies and grant recipients.

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What are the services offered by the Community Grants Hub?

The Hub offers the following services:

  • On-Boarding Services (new Client Agency only)
  • Grants Digital Platform Services
  • Design (including Pre-Design), Select, Establish, Manage and Evaluate.

The Hub has been progressively working towards providing end-to-end grants administration services.

The minimum Service Offer includes the Design, Select and Establish services offered by the Hub. This includes the Data Exchange (DEX) services for applicable programs. The DEX provides richer sources of data and resulting in an enhanced understanding of program performance to improve policy design.

The Hub also offers Manage and Evaluate services. This includes the transactional components of the Manage services and the assessment of Evaluation readiness.

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How can I contribute to improving the Community Grants Hub’s business function?

The Hub will have a continuous improvement framework that will enable Australian Government client agencies, grant recipients, and where possible, grant applicants to provide feedback and share innovative ideas with the Hub. Reports will be produced to monitor and measure performance to guide continuous improvements.

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