Grant Recipient Portal Access

To access the Grant Recipient Portal (Portal), staff members within your organisation will need to create a Digital Identity. The Australian Government’s Digital Identity app is called myGovID. Once you have set up your Digital Identity, you will need to link it to your organisation’s ABN in Relationship Authorisation Manager (RAM). RAM is an authorisation service that allows you to act on behalf of linked organisations online. How you link depends on whether you are a:

• principal authority – person responsible for the business or entity
• authorised user or administrator – someone who acts on behalf of a business or entity.

The principal authority of the organisation needs to identify a staff member to be the Administrator. The Administrator will need to complete the Grant Recipient Portal Access Form and return it to the GRP Helpdesk.

Once the Administrator has been provided access to the Portal, they can authorise other staff within the organisation to access the Portal. For more information refer to the Add Organisation Staff task card.

Further information on how to access the Portal is available in the Grant Recipient Portal – Quick Start Guide.

Portal Access Assistance

If you require assistance with Digital Identity, please refer to the resources available on the Digital Identity and myGovID websites.

URL: www.digitalidentity.gov.au/support

URL: www.mygovid.gov.au/help

Phone: 1300 287 539 (Select Option 2 for myGovID)

Operating Hours: Monday to Friday 8.00am – 6.00pm (AEST/AEDT)

If you require assistance with Relationship Authorisation Manager, visit the RAM website.

URL: info.authorisationmanager.gov.au/help

Phone: 1300 287 539 (Select Option 3 for RAM enquiries)

Operating Hours: Monday to Friday 8.00am – 6.00pm (AEST/AEDT)

If you require assistance in accessing or operating the Grant Recipient Portal, task cards on all common functions are available on the Training and Support page of the Community Grants Hub website.

For further assistance with the Grant Recipient Portal, please contact the Community Grants Hub:

Email: GRP.Helpdesk@communitygrants.gov.au

Phone: 1800 020 283 (Option 5)

Operating Hours: Monday to Friday 9:00am – 5:00pm (AEST/AEDT)