1800 020 283 (option 1)
We are available between 9:00 am and 5:00 pm (AEST/AEDT) Monday to Friday, excluding public holidays.
TTY: 1800 555 677
Community Grants Hub
71 Athllon Drive
Greenway ACT 2900
GPO Box 9820
Canberra ACT 2601
National Relay Service
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers. You can visit the National Relay Service website or call 1300 555 727.
Translating and Interpreting Service
If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450.
Making an enquiry
Information you need to make an enquiry
Before you call us have your identification information ready.
It is important that we know who you are, so we may ask you to prove your identity.
We need this to record our contacts correctly. If you are asking questions about an application that has been started, or submitted, we will ask if you are the primary or secondary contact on the application. We will use this information to search our records.
The same name checking process will apply if you have received Commonwealth funding through an existing grant. We require this information so that we can give you accurate advice and help you in the right way.
To prove who you are, you can confirm your details linked to the organisation record in our system. You can also confirm information from the application form, such as the submission reference number, or contact details.
We may call you to check that the information is correct.
Proving your identity is very important and it helps us help you. Please make sure you have the information we need.
Information we will ask you for
If you are contacting us via phone regarding an application, a status update on your enquiry or application, we may ask you for:
- first name and last name
- organisation name or organisation ID
- Australian Business Number (ABN)
- submission reference number or application ID
- receipt reference number if you have emailed us (the email will reference a number, such as PS123456)
- best contact number
- email address.
Community Grants Hub or Department of Social Services officers do not:
- call members of the public to promise grant funding
- contact members of the public seeking personal information, such as bank details, passport or license numbers.
If we are unable to confirm who we are speaking with, we will ask you to email your enquiry to firstname.lastname@example.org