Grant Recipient Complaints and Whistleblower Provisions

The Government encourages grant recipients to maintain appropriate complaints mechanisms and whistleblower provisions that are:

  • consistent with Australian Standards on complaints handling and whistleblower provisions (AS ISO 10002-2006 and AS 8004-2003)
  • flexible enough to encourage clients and staff to raise issues/concerns
  • managed effectively and in reasonable time frames, and
  • supported by documented policies and procedures.

Additional information can be found at: