Strong Customer Satisfaction Results for 2025-26
The Community Grants Hub (the Hub) is pleased to share the results of the 2025–26 Customer Satisfaction Survey.
The survey was conducted between late April and mid-May 2026 and gathered feedback from grant applicants and recipients across Australia. This feedback helps the Hub understand what is working well and where we can improve.
Positive Feedback from Customers
This year, 81.6% of respondents reported being satisfied or very satisfied with the Hub’s services, exceeding the Hub’s performance target of 70%.
Many respondents praised our staff for being:
- professional and knowledgeable
- helpful and responsive
- easy to work with
- supportive throughout the grants process.
Respondents also shared positive feedback about the support provided by Funding Arrangement Managers, Help Desk staff and grants administration teams.
These results reflect our commitment to providing quality service and support to the organisations and communities we work with.
Continuing to Improve
The Hub is committed to ongoing improvement and values all feedback received through the survey.
The survey highlighted opportunities to make some parts of the grants process easier and clearer, including communication, reporting requirements, accessibility, and support for smaller and volunteer-run organisations.
These insights will help inform future service enhancements and ensure the Hub continues to meet the needs of our customers.
Thank You
The Hub extends a sincere thank you to everyone who participated. Your feedback helps us strengthen our customer experience and ensure the grants process continues to improve year after year.