Contact us
Online contact form
Visit our online contact form.
Community Grants Hub
71 Athllon Drive
Greenway ACT 2900
GPO Box 9820
Canberra ACT 2601
Assistance
National Relay Service
The National Relay Service can help you if you’re d/Deaf or find it hard to hear or speak to hearing people on the phone. You can visit the National Relay Service website or call 1300 555 727 to register and access any of the department’s listed phone numbers. If requesting a callback via email or the online contact form, please ensure your registered phone number is the same as the number provided.
Translating and Interpreting Service
If you need an interpreter, please indicate this when requesting a callback through the online contact form. Alternatively, you can call the Translating and Interpreting Service (TIS National) on 131 450 to connect to any of the department's listed phone numbers.
Making an enquiry
Information you need to make an enquiry
Before you contact us have your identification information ready.
It is important that we know who you are, so we may ask you to prove your identity.
We need this to record our contacts correctly. If you are asking questions about an application that has been started, or submitted, we will ask if you are the primary or secondary contact on the application. We will use this information to search our records.
The same name checking process will apply if you have received Commonwealth funding through an existing grant. We require this information so that we can give you accurate advice and help you in the right way.
To prove who you are, you can confirm your details linked to the organisation record in our system. You can also confirm information from the application form, such as the submission reference number, or contact details.
We may call you to check that the information is correct.
Proving your identity is very important and it helps us help you. Please make sure you have the information we need.
Information we will ask you for
When you contact us, we may ask you for the following information:
- first and last name
- organisation name or organisation ID
- Australian Business Number (ABN)
- submission reference ID (SRN), application ID or agreement ID (you must be an authorised contact to update or enquire about existing applications or funding arrangements)
- job reference for existing enquiries submitted via email (e.g. IR123456) or the online contact form submission ID
- best contact number
- email address.
Community Grants Hub or Department of Social Services officers will never:
- contact you on social media
- ask for your online banking login
- ask for your myGov login
- ask you to download software
- ask you to transfer money
- ask you to set up a bank account with a specific provider to receive funding
- cold call members of the public to offer grant funding.