Settlement Engagement and Transition Support (SETS) - Client Services

Grant Category Settlement Services
Grant Status Closed
Delivered on behalf of
Selection process
State/Territory National
Closing Date/Time AEDT

The Australian Government is inviting applications via an open competitive process to apply for funding to deliver services under the Families and Communities Program – Settlement Services – Settlement Engagement and Transition Support (SETS) – Client Services in each state and territory from January 2019 to June 2022.

SETS is an early intervention program that equips and empowers eligible clients and communities to address their identified settlement needs in order to improve social participation, economic well-being, independence, personal well-being and community connectedness.

The SETS program consists of two components: SETS-Client Services and SETS-Community Capacity Building. The Department has separate grant opportunities for the two components. This grant opportunity relates to SETS-Client Services only.

Humanitarian entrants, other vulnerable migrants, and their communities need to overcome a diverse range of challenges. These individuals have varied pre-arrival life experiences that can include few or no opportunities to participate in education or work, living in refugee camps for significant periods, and experiences of torture and trauma. As migrants become orientated, established and independent in their communities, issues across a continuum of needs can emerge with varied levels of intensity.

The objective of SETS-Client Services is to equip humanitarian entrants and other vulnerable migrants in their first five years in Australia with the knowledge and skills to identify, understand and take action to address their identified settlement needs. Services will be delivered in accordance with a needs-based approach. Clients will be provided with settlement-related information, advice, advocacy, and assistance to access mainstream and other relevant services. Clients may also be provided high quality casework to address issues arising during their settlement experience. Typically client needs will align with the nine priority areas identified in the National Settlement Framework.

SETS-Client Services has a key role in facilitating acquisition of English language skills, supporting engagement with education and training and building employment readiness with services complementing other settlement and mainstream services.

More information

More information about the services under the Settlement Engagement and Transition Support – Client Services and their delivery in all states and territories, as well as requirements for applicants, can be found in the following documents:

  • Grant Opportunity Guidelines
  • Questions and Answers
  • Commonwealth General Grant Conditions
  • Settlement Information Reports
  • Translating and Interpreting Services costing tool
  • Budget Template – Client Services
  • Attachment in place of Financial Statements Template

Subscribe to receive updates

Organisations and individuals interested in Community Grants Hub grant rounds are encouraged to subscribe to receive alerts when new information is made available.

Other future grant opportunities are published on GrantConnect, the new Whole of Government information system for Australian Government grants.

Contacting the Community Grants Hub

If you would like assistance please call the Community Grants Hub Hotline on 1800 020 283 and/or

More information about the Community Grants Hub can be found at the Community Grants Hub website.

Please quote 2017-1100 Settlement Engagement and Transition Support – Client Services when you phone or email the Community Grants Hub.